Business Training and Support from the Gang

From day one, you’ll receive comprehensive operational training and support to get your Cookie Plug business up and running smoothly. Our dedicated Cookie Plug Project Team will guide you step by step through our proprietary Cookie Plug Playbook, ensuring your store opens quickly and efficiently. You’ll also gain access to The Source, our online Learning Management Platform—your central hub for all things Cookie Plug, including monitoring your progress. Our expert team is just a call or text away, ready to answer any questions you may have.

Fun and colorful storefront with a graffiti sign that says 'Cookie Plug' with large images of chocolate chip cookies in the window

Business Real Estate

Selecting the right location is crucial for your success. Each new franchise location is carefully chosen in collaboration with you, Cookie Plug corporate, and our preferred business real estate brokers who specialize in retail and restaurant placements. Our team will assist you with site selection, local market analysis, lease negotiations, and the build-out process. We are committed to setting you up for success!

Commercial Design

and Construction

At Cookie Plug, we take a hands-on approach to commercial design and construction for every franchisee. Our network of approved vendors, architects, and general contractors is vital to the franchise development process, allowing us to streamline costs and monitor timelines to ensure you can open as quickly as possible.

Picture of an app that lets you order large, fresh, cookies for delivery or pickup.

Franchise Marketing

Our in-house Franchise Marketing Team understands the Cookie Plug guest profile inside and out. They’ve developed a strategic marketing plan designed to drive store traffic and sales. Our marketing experts and vendors will work closely with you to create tailored local marketing strategies specific to your market. From grand opening plans to enhancing your social media presence and launching new products, our award-winning marketing teams are here to support your success.

Team worker rolling out purple and pink cookie dough in a cookie shop.

Business Training

Unlike many brands in our industry that charge hefty training fees, we don’t. The Cookie Plug Gang Initiation is a comprehensive 3-day operational training program covering all the essential skills needed to thrive as a business owner. You’ll learn about our culture, technology, inventory management, scheduling, accounting, team development, and, of course, how to bake our Bomb cookies. Our in-store operational training focuses on managing your shop and team members, food safety, and both front and back of house procedures. You’ll also receive at-home training to support your business and marketing needs. Plus, franchisees have the opportunity to collaborate with our leadership teams to ensure adherence to the Cookie Plug Playbook and stay on track with your opening timeline.

Focus on Technology and Delivery Services

We ensure your Point of Sale (POS) and all systems are properly set up before your grand opening. Additionally, we’ll establish your Google profile and business profiles across 60+ sites, making sure you’re integrated with all delivery platforms for a seamless launch.

Food truck with colorful graffiti along the side that says 'Cookie Plug' and 'It was all a dream' with a golden crown on top with large cookies in the background.

Purchasing and Distribution

As a franchisee, you’ll benefit from our national purchasing power and our partnership with the leading distribution network in the restaurant industry. No matter where your store is located, this ensures nationwide distribution of our proprietary products at the lowest possible cost.